QA Assistant Manager
ï‚§ Auditing Factory and quality before mass production starts
ï‚§ Participating operation test (Field quality audit) with 1st unit of mass production to evaluate the quality
ï‚§ Warranty claim judgment from overseas â€“ After the judgment, reply back to the company who submitted the claims. And discuss the responsibility with YAMINDO QC team for GT-1 (Power Tiller), YH150 (Mini-Combine), and with YADIN QC team for TF/TS series engines.
ï‚§ Receiving MQR (Market Quality Report) from SEA countries and prioritizing them, and send them to Factory or R&D team to make the solution quickly (We call it â€œRed Run Programâ€�)
ï‚§ Participating Weekly Meeting through Video conference and update the information list
ï‚§ Making decision if the units can be shipped from Factory or not when a critical quality issue happens
ï‚§ Making decision of countermeasure for sold units and stock after the issue is solved â€“ Mandatory fixing or Fixing as fail
ï‚§ Making schedule and arranging workmen and materials in case of Mandatory fixing
ï‚§ Completing rework manuals and uploading to system. Also ordering the parts if needed.
ï‚§ Participating dealer and customer survey just after new model is introduced in a market to find and solve quality issues.
ï‚§ Submitting monthly report to Yanmar Japan QA division
ï‚§ Visiting dealers / customers to get the correct information of quality issues and manage the members who should be involved from R&D or manufacturing (factory).
'- Have a minimum of D3 degree in engineering
- Have a minimum of 5 year experiences in Construction Machinery/Agriculture Machinery/ Automotive and similar industry
- Have excellent skills in Customer first/centric mindset to win customer's trust and satisfaction in global level
- Have excellent experiences and knowledge in quality assurance in consumer durables industry
- Have other common managemen skills including planning and strategic concept
- Have excellent skills in failure analysis procedures of machine
- Have basic knowledge of statistics method to solve quality issues
- Proficiency in MS Office applications and familiar with after sales service system
- Fluent English for both oral and written
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